FAQs

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Q. What happens when my emails get blocked

A. There are 3 main reasons why your emails get blocked: (1) IP reputation problems, (2) domains in your messages, and (3) general problems with your content.

Each day, an Email Delivered account specialist personally checks your account activity from the previous day. Any time a major ISP blocks your email due to IP-related issues, we’ll submit a ticket on your behalf and then notify you that we have detected a problem and that we are working on it for you. Once the block has been removed, you will receive a follow up email indicating that the problem is solved.

If your emails are getting blocked due to domains in your messages, you’ll be able to see this in your Email Delivered dashboard and take appropriate action.

Likewise, if your messages are getting blocked due to spam content, you’ll see an increase in “Spam” bounces and you can go ahead and correct the underlying problems with your message content.

NOTE: Generally, blocks related to content are specific to a particular campaign that you’ve run and once you send the next campaign, they are usually resolved.

Q. What does the setup fee include?

A. There's nothing like getting started on the right foot. And for email deliverability, it's critical. The Email Delivered set up fee includes configuring your server with all the necessary header information, creating required email addresses, setting up feedback loops with all of the participating ISPs, and testing your solution end to end.

For a complete list of what’s included with the setup, please visit the Email Delivered packages and pricing page.

Q. The service I currently use tells me that my deliverability is 99%. Can you do better than that?

A. First, it’s important to keep in mind that services use different “formulas” per se to come up with email deliverability statistics. Many of these services use formulas that inflate deliverability numbers and we urge that you to take caution when relying on these numbers.

Also, most of these services do not notify you if your emails are blocked and do not report email blocks in your deliverability results as well. Email Delivered is designed to give you control over your email deliverability and to know the truth about your email deliverability and to work on your behalf to get more of your emails delivered.

Q. Once my email is clean, will I stay whitelisted?

A. Regardless of the email service you use, if you are sending emails - there is a good chance that you will get blocked. That’s the truth. What Email Delivered does is 1) Helps you establish and maintain a positive IP reputation; which means less blocks, and 2) identifies and notifies you of any blocks and works on your behalf to get the blocks removed as quickly as possible.

Q. If I work with EmailDelivered, can you guarantee my emails won’t get blocked again?

A. Regardless of the email service you use, if you are sending email - there’s a good chance that you will get blocked at some point. That’s the truth. There are simply too many factors which can cause your messages to not get delivered including things such as high complaints, poor engagement statistics, content marketing.

Email Delivered WILL (1) Help you establish and maintain a positive IP reputation; which means less blocks, and (2) Identify and notify you of any blocks and work on your behalf to get the blocks removed quickly.